forum reply via email displays contact info
Hey,
I was testing the new reply to forums via email option and noticed that the forum posts which appear on my site display the sender and recipient information for the previous post sent. This included my personal email address, which I would rather not have on public display. Fortunately, it is easy to work around by first deleting everything above the "reply" line before sending your reply.
I'm not sure if there is a way to have the OP system automatically ignore this info, but I think it is something that people should at least be aware of, in case they don't double check how things show up on the forums.
Thanks!
Gnunn
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2 Posted by gnunn on 11 Feb, 2011 05:01 PM
Okay, upon further testing, the problem only seems to occur when replying from my Hotmail account. Gmail does not render the contact info in text... it does still put the unsightly OP bot address at the bottom of the post, however.
Support Staff 3 Posted by Micah on 11 Feb, 2011 06:38 PM
You bring up a good point, and I'm not really sure what to do about it.
Every email client (gmail, outlook, thunderbird, etc) treats replies
differently and adds its own spice to the mix. The only thing we can be
reasonably sure to look for is the "reply above this line". We can be
(almost) 100% sure that everything below that is not part of the reply.
There's no easy way to determine what part above it is actually a legitimate
reply, and what is metadata added by the client.
We are hoping to get a little bit of data into the system and then see if
there are any common patterns we can look for. Notes like this really help,
as we would like to know what all the possible issues are, even if we can't
fix them.
(Note: Even this support ticket app works similarly. See the bottom of this
reply. It has the "On date X, so-and-so..." reply portion that gmail adds to
every reply.)
On Fri, Feb 11, 2011 at 11:58 AM, Gnunn <
[email blocked]> wrote:
DreadGazebo closed this discussion on 21 Sep, 2012 02:36 PM.