Ascendant Subscription Expired and I can't Update My Billing

jmp120's Avatar

jmp120

18 Apr, 2016 12:03 AM

Apparently my ascendant subscription expired and it didn't auto renew because I got a new credit card. I didn't realize it because the emails went to my spam folder. When I go into my profile to put in a new credit card, there update payment method section is not there. I also don't have the option to downgrade my account and then resubscribe. I seem to be in some limbo state.

  1. 1 Posted by jmp120 on 20 Apr, 2016 01:00 PM

    jmp120's Avatar

    Hello?

  2. jmp120 closed this discussion on 20 Apr, 2016 02:45 PM.

  3. OPSupport re-opened this discussion on 26 Apr, 2016 12:16 AM

  4. Support Staff 2 Posted by OPSupport on 26 Apr, 2016 12:16 AM

    OPSupport's Avatar

    We are currently showing that you are an ascendant member, and that you were charged on 4/20/2016 for an annual subscription. Mail should have been sent to the [email blocked] address

    I would be happy to work with you to understand why you aren't seeing the options in your profile. The development team is curious what device/browser you are on and if you could forward a screen shot.

    OP Support

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